Description

IPHI is seeking a proactive and systems-oriented Senior Program Manager – Performance Management to lead the development and management of a sustainable cross-organizational performance management system for IPHI. This includes developing the infrastructure for measuring, monitoring, and reporting progress and managing the implementation and continuous improvement of the system. The performance management system will include IPHI’s strategic 
plan as well as other programs, systems and initiatives in IPHI’s project focus areas: housing, food and nutrition, maternal and child health, environmental justice, aging, the built environment, multi-sector data sharing, and more. The Senior Program Manager will work with leaders and staff at all levels across the organization to do this work.

The Senior Program Manager will also serve as a capacity building resource to staff by providing expert evaluation and performance management knowledge to support proposal and reportwriting, project development/scaling, and evaluation planning. This work includes developing or providing guidance on impact and outcome objectives, measures, and targets that reflect organizational priorities and population needs and establishing monitoring and improvement processes to demonstrate impact and advance continuous quality improvement. Capacity building will be provided through technical assistance, training, coaching, and feedback to staff, IPHI supported coalitions, and partners.

The Senior Program Manager will ensure IPHI can systematically demonstrate its impact and value across the organization and further drive data-driven decision-making and accountability. This position will ensure integration and implementation of the IPHI strategic plan across the organization.

This position will report to the Center Director with additional supervision from the Chief Program & Policy Officer and Chief Executive Officer based on the work.

Compensation: This position offers a salary range of $83,400 - $107,291. per year, depending onexperience and qualifications.

Benefits: IPHI offers competitive benefits, including multiple health plan options, dental, vision, employer-paid disability and life insurance, flexible spending accounts, and a 401(k) with employer matching. Employees also receive PTO, paid parental leave, and an Employee Assistance Program, 15 paid holidays, including a week off in December.

Location: This position is located in Chicago. IPHI operates a hybrid office work model where team members work in the office two days per week (Tuesday, Wednesday, or Thursday), and individuals may work in the office or remotely the other three days per week. There is travel for meetings and site visits within Chicago, the suburbs, and Illinois. Occasional overnight travel within Illinois or nationally for conferences and training may be required.

Starting Date: Immediate.

Requirements

DUTIES AND RESPONSIBILITIES:

General

• Manage day-to-day implementation of assigned projects and programs including the development and implementation of an organization-wide performance management system, lead capacity building and support for evaluation planning, measurement, reporting, and demonstrating impact, and facilitate continuous quality improvement.
• Lead design and alignment of day-to-day and long-term project plans and performance management across multiple diverse and complex projects, including tracking priorities, timelines, milestones, and deliverables.
• Provide oversight and collect, monitor and analyze performance data; support staff with the collection, reporting and analyst of performance data; develop a reporting and dissemination plan in partnership with IPHI leadership, and present and prepare staff at all levels to share data and findings.
• Track invoices and partner/contract payments and ensure accuracy and on-time payments 

Public Health Knowledge & Skill Application

• Lead execution of performance management, gathering data and evidence to demonstrate impact and accountability
• Inform program and impact improvements through data and continuous quality
• improvement on a diverse mix of complex programs and initiatives
• Conduct data analysis and apply data visualization best practices for performance and outcome data
• Lead quality improvement initiatives to improve results
• Provide capacity building and support to staff and partners through training, technical assistance, and coaching on evaluation planning, measuring, monitoring and reporting effectiveness and impact, and quality improvement
• Leverage data for story telling and narrative change strategies in collaboration with program staff
• Deep understanding and commitment to advancing health justice measuring progress towards this type of work

Systems Change

• Apply effective systems change strategies and human centered design to support adoption and implementation of a performance management system and engagement in continuous quality improvement across the organization
• Design and improve performance management, evaluation planning, and capacity building services to reduce implementation barriers and maximize effectiveness
• Contribute to vision setting, design, and priorities development for performance management and quality improvement

Meeting Planning & Facilitation

• Develop action-oriented agendas and support materials for project meetings and trainings
• Lead inclusive facilitation and outcome-driven meeting design, ensuring that meetings are structured strategically to achieve clear goals and foster meaningful engagement and collaboration
• Facilitate training and technical assistance/coaching sessions that are learner and action focused, aligned with defined objectives, based on adult learning principles, and result in application of training material
• Ensure completion of meeting logistics, materials, and follow-up actions efficiently and effectively

Communication & Writing

• Collaborate with team members to ensure consistent messaging and alignment across all communication platforms
• Develop training curriculum on skills and content related to performance management, evaluation planning, and quality improvement tailored to specific audiences and needs for in-person and online learning
• Develop reports and presentations summarizing the analysis and findings of performance data and metrics for IPHI’s strategic plan, programs, and other initiatives in a compelling manner 

Teamwork & Team Relationships

• Set direction and manage project assignments with and across team members to support timely execution of deliverables
• Co-create scopes of work with leadership, staff, and contracted partners/consultants/contractors and monitor progress against expectations
• Provide feedback and coaching to Program Assistants, Associates, Managers, and the Leadership Team to support effective adoption and implementation of a performance management system and capacity building for performance management and quality improvement

Grant, Resource, & Finance Development 

• Support budget planning and analysis as it relates to performance measures
• Understand budget and management process and manage certain parts of the programmatic budget as needed
• Support grant/contract compliance and reporting across the organization with data analysis and documentation of program outcomes
• In partnership with key programmatic staff, lead the development of outcome and measurement requirements in proposal writing; support proposal development with relevant performance and impact data and storytelling

Planning and Stewardship of Money

• Support budget planning for program activities in collaboration with leadership
• Coordinate with leadership on vendor engagement and procurement processes in accordance with organizational policies

Other duties as assigned.

QUALIFICATIONS

• A bachelor’s degree required or master's preferred in public health or related area (or equivalent of 4-5 years of Public health-related experience)
• A minimum of 6 years of applied/relevant professional experience applying Public Health knowledge / skills or other similar experience outside of Public Health
• Experience designing and implementing capacity building opportunities including training and technical assistance related to evaluation planning, performance management, and Quality Improvement
• Experience designing and facilitating highly effective meetings resulting in action and decision-making
• Experience designing, implementing, and managing an organizational performance management system
• Experience with data analysis and data visualization
• Expert understanding of Microsoft programs including Excel, Word, PowerPoint, Teams, Outlook
• Expert understanding of Zoom, Asana, and other project management or organizing apps
• Project management experience, demonstrating a strong understanding of task planning, and ensuring project deliverables are met on time
• Prioritizes tasks and meets deadlines; strong attention to detail
• Understands and can clearly convey regulations, guidelines, and programmatic outcomes relevant to program implementation

JOB REQUIREMENTS

• The position is full-time, exempt, 37.5 FTE hours per week
• Must be able to sit at and operate a computer and other office equipment for a significant portion of the workday
• Must be able to move about the office to access files and supplies
• This position may entail occasional work in the evenings or on weekends and requires occasional travel for one or more nights from time to time
• This position is located in Chicago and will require adherence to our hybrid schedule